Guidelines

If you need to cancel or reschedule, please notify us at least 24 hours in advance. Cancellations made with less than 24 hours' notice will result in the forfeiture of your deposit, and a new deposit will be required to book another appointment. No-shows will be charged 100% of the appointment cost. If the card on file declines or a deposit was not paid beforehand, all outstanding charges must be settled in full before scheduling a new appointment.

We understand that things can come up. If you arrive late to your appointment, we will do our best to accommodate you, but please note that your service may be shortened to stay on schedule for other clients. If you're more than 15 minutes late, we will need to reschedule your appointment. In this case, your deposit will be non-refundable, and a new deposit will be required to rebook. Please reach out as soon as possible if you anticipate being late.

We want you to be completely satisfied with your service. If you're not happy, please reach out within 72 hours of your appointment, and we will do our best to fix the issue at no additional cost. After 72 hours, if you still wish to make adjustments, you will need to book a new appointment.